> For the complete documentation index, see [llms.txt](https://help.thedecard.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.thedecard.com/en/general-questions/scan-and-pay.md).

# Scan-and-Pay

**Q1. What is Scan-and-Pay?**

Scan-and-Pay is a feature that lets you pay by scanning a merchant's QR code directly in the DeCard app. Scan-and-Pay transactions are not eligible to earn DePoints and cashback.

**Q2. Where is Scan-and-Pay available?**

Scan-and-Pay is currently available in the following countries:

* Cambodia
* China
* Hong Kong
* Korea
* Laos
* Mongolia
* Philippines
* Singapore
* Thailand
* Vietnam

**Q3. How do I make payment with Scan-and-Pay?**

**Step 1:** Open the DeCard app, and tap the "Scan-and-Pay" button at the top right of the home page. Ensure that your DeCard app is updated to the latest version to ensure it runs smoothly.

**Step 2:** Scan the merchant's QR code.

**Step 3**: Input and review the payment amount and merchant details shown on your screen.

**Step 4:** Tap Confirm to complete the payment. You'll see a confirmation in-app once the transaction is successful.

**Q4. What if the QR code won't scan?**

If you're having trouble scanning a QR code, try these steps:

* Make sure there's adequate lighting on the QR code
* Hold your phone steady and ensure that the entire QR code is within the camera frame
* Clean your phone camera's lens if it appears smudged

**Q5. What if my payment fails?**

If your payment doesn't go through, please check that you have sufficient balance in your DeCard account. Ensure you have a stable internet connection and try again. If the problem persists, please reach out to our customer support team on Telegram ([@TheDeHelpBot](https://t.me/TheDeHelpBot)) for assistance.