Scan-and-Pay

Q1. What is Scan-and-Pay?

Scan-and-Pay is a feature that lets you pay by scanning a merchant's QR code directly in the DeCard app. Scan-and-Pay transactions are not eligible to earn DePoints and cashback.

Q2. Where is Scan-and-Pay available?

Scan-and-Pay is currently available in the following countries:

• Cambodia

• Hong Kong

• Korea

• Laos

• Mongolia

• Philippines

• Thailand

• Vietnam

Q3. How do I make payment with Scan-and-Pay?

Step 1: Open the DeCard app, and tap the "Scan-and-Pay" button at the top right of the home page. Ensure that your DeCard app is updated to the latest version to ensure it runs smoothly.

Step 2: Scan the merchant's QR code.

Step 3: Input and review the payment amount and merchant details shown on your screen.

Step 4: Tap Confirm to complete the payment. You'll see a confirmation in-app once the transaction is successful.

Q4. What if the QR code won't scan?

If you're having trouble scanning a QR code, try these steps:

• Make sure there's adequate lighting on the QR code

• Hold your phone steady and ensure that the entire QR code is within the camera frame

• Clean your phone camera's lens if it appears smudged

Q5. What if my payment fails?

If your payment doesn't go through, please check that you have sufficient balance in your DeCard account. Ensure you have a stable internet connection and try again. If the problem persists, please reach out to our customer support team on Telegram (@TheDeHelpBot) for assistance.