# Customer service **Q1: What are the DeCard Luminaries customer service hours?** \ Monday to Friday, 9:00 AM – 6:00 PM. \ **Q2: How can I contact DeCard Luminaries customer service?** * Via our Telegram: * Via the Luminaries hotline: +65 6589 6000 * Or through the DeCard app: **Account > Contact Us**, which will redirect you to the Luminaries Customer Service Telegram page \ **Q3: What should I do if there are unusual transactions or if I need to temporarily lock my card?** * During customer service hours, you can contact our customer service team. * Outside of customer service hours, you can go to **App > Card > Freeze**. \ **Q4: Is there a verification process required to access personal information?**\ Yes.
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