Customer service

Q1: What are the DeCard Luminaries customer service hours? Monday to Friday, 9:00 AM – 6:00 PM.

Q2: How can I contact DeCard Luminaries customer service?

• Via our Telegram: https://t.me/DeHelpVIP_Bot

• Via the Luminaries hotline: [phone]

• Or through the DeCard app: Account > Contact Us, which will redirect you to the Luminaries Customer Service Telegram page

Q3: What should I do if there are unusual transactions or if I need to temporarily lock my card?

• During customer service hours, you can contact our customer service team.

• Outside of customer service hours, you can go to App > Card > Freeze.

Q4: Is there a verification process required to access personal information? Yes.