> For the complete documentation index, see [llms.txt](https://help.thedecard.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.thedecard.com/en/decard-luminaries/customer-service.md).

# Customer service

**Q1: What are the DeCard Luminaries customer service hours?** \
Monday to Friday, 9:00 AM – 6:00 PM.

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**Q2: How can I contact DeCard Luminaries customer service?**

* Via our Telegram: <https://t.me/DeHelpVIP_Bot>
* Via the Luminaries hotline: +65 6589 6000
* Or through the DeCard app: **Account > Contact Us**, which will redirect you to the Luminaries Customer Service Telegram page

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**Q3: What should I do if there are unusual transactions or if I need to temporarily lock my card?**

* During customer service hours, you can contact our customer service team.
* Outside of customer service hours, you can go to **App > Card > Freeze**.

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**Q4: Is there a verification process required to access personal information?**\
Yes.<br>