> For the complete documentation index, see [llms.txt](https://help.thedecard.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.thedecard.com/en/decard-luminaries/complimentary-airport-lounge-visits-with-dragonpass.md).

# Complimentary airport lounge visits with Dragonpass

**Q1: How many lounge visits am I entitled to?**\
As a DeCard Luminaries cardholder, you are entitled to 2 complimentary airport lounge visits ("Dragonpass Entitlement"). To redeem your 2 complimentary airport lounge visits, please visit the "Luminaries Benefits" page on the DeCard App for details.

\
**Q2: I have an existing DragonPass account. How do I redeem the lounge visits on my account?**

You will be required to log in to your existing account, select the "Membership" tab and select "Add Membership". It is possible for 1 account to have multiple memberships. Alternatively, it is also possible if you select "Activate Membership" and input the Membership number and Activation code. Upon completion, the new membership will be loaded into your Dragonpass account.

\
**Q3: Why does the Membership number or Activation code not work?**  \
There could be a number of reasons:

* **Expired Activation Codes:** Activation codes may expire after a certain period. If your code is expired, it might need to be refreshed or extended. Please reach out to Dragonpass Support Centre for assistance.
* **Already Registered Codes:** If you receive a message that the activation code is already registered, it might be due to the code being used previously. If you did not use this code previously, please reach out to Dragonpass Support Centre for assistance.
* **Incorrect Code Entry:** Please ensure that the activation code is entered correctly. If the code is invalid, an error message will be displayed.

  If your issue is still not resolved, please reach out to Dragonpass Support Centre for assistance.

\
**Q4: How can I reach out to DragonPass Support Centre?**\
Please navigate to the Customer Support or Help section in the Dragonpass App.