# 专属客服

**Q1: DeCard Luminaries 客服服务时间？**\
星期一至星期五，9am - 6pm。

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**Q2: 如何联系 DeCard Luminaries 客服？**

* 可以联系我们的Telegram：<https://t.me/DeHelpVIP_Bot>
* 可以联系我们的 DeCard Luminaries 热线：+6565896000
* 或者在 DeCard App > 账号 > 联系我们 > 将会导到Luminaries 客服 Telegram 页面

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**Q3: 卡有不寻常交易，或者需要先锁卡，怎么处理？**

* 在客服营业时间内，可以联系客服。
* 超出客服服务时间，可以在 App > 卡 > 点击冻结。

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**Q4: 若需要查询个人资料，会有验证流程吗？**\
有的。


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.thedecard.com/decard-luminaries/zhuan-shu-ke-fu.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.