# 数字资产转入未到账怎么办？

如果您的转账在区块链上已完成，但超过 30分钟 仍未到账，请及时联系客服处理。为加快问题解决，请提前准备以下信息：

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* 您登录用的手机号

提供完整信息后，客服团队将尽快协助您解决问题。


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.thedecard.com/d-vault/shu-zi-zi-chan-zhuan-ru-wei-dao-zhang-zen-me-ban.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
